Flow from purchase to delivery

We sincerely appreciate your trust. Please read the following points before purchasing.

Details from purchase to delivery (bank transfer only)

The table below is organized into three columns: "Procedure," "Contents," and "Cautions." On smartphones, the cards will automatically be displayed.

Procedures from purchase to delivery to inspection
flow Content Note
1 Select product Select the product you want and add it to your cart. Please check the size, color, specifications, and installation space in advance.
2Enter your order information Please enter your name, address, phone number, email address, etc. accurately. Entering incorrect information may result in delivery delays or non-delivery of your item.
3Payment Methods We only accept bank transfers. Credit cards, cash on delivery, and various payment services cannot be used.
4. Order confirmation email An automatic email will be sent to you containing the bank account information and payment amount. If you do not receive the email, please check your spam folder and contact customer support.
5. Payment Please transfer the payment by the due date and let us know the name of the transferor (or the last 5 digits). If the deadline is exceeded, your order will be automatically canceled.
6. Payment confirmation and order confirmation Once we have confirmed your payment, your order will be officially confirmed. We do not accept changes or cancellations after an order has been confirmed.
7. Production Schedule Since these are made to order, they will be manufactured sequentially at the factory. Depending on the product, production time is approximately 7 to 21 business days.
8Preparing for shipment Once inspection is complete, shipping procedures will begin. Shipping may be delayed depending on material supply conditions and factory operation status.
9Delivery After international shipping from Taiwan to Japan, the product will be delivered by a domestic delivery company. As this is an international delivery, we cannot specify a delivery date and time. Delivery usually takes 7 to 14 days.
10 Receipt and inspection Please check the condition of the product immediately after it arrives. If there is any damage, shortage, or incorrect delivery, please contact us within 7 days.
11 Returns and exchanges (if applicable) Returns and exchanges are only accepted in the case of defective products or incorrect deliveries. Returns due to customer convenience are not accepted. Items must be unused, undamaged, and have all accessories included.
12Refunds and exchanges After checking the contents, we will exchange the item or refund you by bank transfer. We will cover the return shipping costs for defective products.

*Please note that if the product is returned due to an incorrect address or refusal to accept the item, we may charge you for the round-trip shipping fee.

Return and Exchange Policy (Summary)

We have compiled important information such as application deadlines, eligibility criteria, cases in which returns/exchanges are not possible, and refund methods.

Return & After Sales Policy
item Content supplement
Application deadline Please contact us within 7 days of receiving the product. When applying, please provide your order number, a photo of the affected area, and a description of the problem.
Eligibility criteria Items must be unused, undamaged, with all accessories and packaging intact. We cannot accept returns or exchanges if the product has been installed or shows signs of use.
Acceptance range We only accept returns and exchanges for initial defects, major damage, and incorrect delivery. Applications due to customer reasons, such as differences in color, size, or image, are not eligible.
Individual differences A dimensional error of approximately ±2 mm is within the acceptable range. There may be slight differences depending on the characteristics of the material and the measurement method.
Shipping cost We will cover the shipping costs for returns and exchanges due to product defects. If the return shipping fee is due to an incorrect address or refusal to accept the item, the customer will be responsible for the shipping fee.
Refund Method After confirming the details, we will refund you by bank transfer. The number of days it takes for funds to arrive may vary depending on the financial institution you use.
Delays due to force majeure Delivery may be delayed due to force majeure such as natural disasters or customs delays. Depending on the situation, the schedule may change without notice.