Returns and after-sales service

1. Application period and contact method

• You can apply for a return or exchange for damaged/missing/wrongly delivered items within 7 days of receiving the product. We will not be able to process your request if the deadline has passed.

• When filing your claim, please provide the following: order number, multiple angle photos of the box and product, and a detailed description of the problem.

2. Cases that can be handled

• Major defects or damage during shipping.

• If you receive a product that is different from what you ordered (wrong delivery or missing parts).

In these cases, we will cover the shipping costs.

3. Cases where we cannot respond

• Personal reasons (color difference, size mismatch, different from image, etc.).

• Products that are used, soiled, missing accessories/instructions/protective materials, or incomplete in their original packaging.

• Applications must be submitted more than 7 days after arrival.

4. Product and material characteristics

• Natural wood and fabric products may have differences in grain and color tone or slight processing marks, but this is a natural characteristic and does not mean the product is defective.

• Since sizes are measured manually, an error of ±3% is acceptable.

• The colors of the images displayed may differ from the actual product depending on the shooting environment and monitor settings.

5. Return/exchange process

• 1) Apply within 7 days of arrival → 2) Confirmation by customer service → 3) After approval, arrangements will be made for collection/addition of parts/replacement → 4) Inspection → 5) Replacement with a new product or refund (using the original payment method) → 6) Progress will be notified via email.

6. Refunds

• Refunds will be made to the original payment method. The actual timing of the payment depends on the payment company/bank and logistics collection status.

7. After-sales service and maintenance

• For repairs other than wear and tear after use or product defects, material and labor costs may be charged depending on the situation. When applying, please contact customer service with photos and a detailed description.

• We will contact you via email or LINE regarding progress and responses.

8. Returns and After-Sales Service FAQ

Q1: What if I find a defect when I open the package?
A: Please take a photo and contact us within 7 days . We will arrange for a replacement or refund.

Q2: Can I return it if the size doesn't fit?
A: We cannot accept returns for personal reasons. Please be sure to check the size and installation space before ordering.

Q3: What if I don't like the wood grain or color difference?
A: Variations in wood grain and color are natural characteristics of the material and are not a defect. Returns are not accepted.

Q4: How long will it take to receive my refund?
A: Once your return has been approved and the product has been collected and inspected, we will refund your payment to your original method of payment. The timing of the refund will depend on the processing time of your bank or payment company.

inquiry

• Email: bangshinbedroomlab@gmail.com

• Address: No. 58, Tingfu, Linkou District, New Taipei City, Taiwan 24432

• Phone number: +886-2-2600-2098

• LINE/Inquiry form: Please refer to the official website footer or the "Contact Us" page.