Frequently Asked Questions (FAQ)

All products can be ordered through our official website, and your order will be confirmed once payment is complete.

Currently, we only accept credit card payments (Visa / MasterCard / JCB).

Once your order is confirmed, you can cancel it within 3 days . If you have not yet placed your order, cancellations or changes will not be accepted.

Yes, please write it in the comments section when ordering or contact customer support.

All products are manufactured in our own factory in Taiwan and shipped directly to Japan.

Currently, this product is available by pre-order, and delivery will take approximately 30 business days after shipping. Delivery may vary depending on customs clearance, logistics, and weather conditions.

Yes, delivery is possible, but there may be an additional charge.

Yes, please write it in the comments section when ordering or contact customer support.

Due to international shipping, we cannot accommodate requests for specific delivery dates.

Our lift-up beds use patented safety fittings and have labor-saving and cushioning functions, so even women can open and close them easily.

Yes, we have standard Japanese sizes available, including semi-single, single, semi-double, and double.

We use Taiwanese-made plywood and patented metal fittings. Natural cypress wood is available for some models.

Large furniture will be delivered and installed by our specialized staff, so there is no need for assembly by the customer.

No special maintenance is required. Please refrain from disassembling the metal fittings. If you hear any strange noises or have difficulty operating the product, please contact customer support immediately.

It features a moisture-proof design and a diatomaceous earth flood-proof layer, and has passed SGS inspection.

The outer cover is made of Tencel fabric and is removable and washable. The interior is equipped with a patented diatomaceous earth moisture-proof structure, which provides moisture-proof, odor-proof, and waterproof functions.

Yes. It folds into three and can be used by placing it directly on tatami or the floor.

The cover is removable and washable, and the internal diatomaceous earth moisture barrier does not require cleaning; simply keep it dry.

The mattress itself is not washable. We recommend using a bed protector, keeping it in a well-ventilated area, and turning it over regularly to increase its durability.

We offer two types: Tencel (60 count, 80 count, 100 count) and cotton.

We offer standard Japanese sizes: semi-single, single, semi-double, double, and queen. The set includes pillowcases, fitted sheet, and duvet cover.

We offer a wide variety of products, from plain to patterned, all designed and manufactured in Taiwan.

Wash below 30°C, do not soak or tumble dry, do not use fabric softener and dry in the shade.

Washable at low temperatures. Avoid prolonged exposure to direct sunlight to prevent deterioration of the fabric.

Made with natural cypress wood and a diatomaceous earth flood barrier layer, it is excellent at antibacterial, moisture-proofing, and deodorizing.

Yes, it can be used as a side bed adjacent to the main bed, and can also be used as a small cabinet or desk.

The cover is removable and washable, and the internal diatomaceous earth moisture barrier does not require cleaning; simply keep it dry and ventilated.

Since this is solid wood (unpainted real wood), the natural color and knots are natural characteristics of the wood. If it gets dirty, lightly sand it down with sandpaper of about 400 grit. There is no need to wipe it with a wet cloth, as moisture may penetrate the wood.

The cover is removable and washable, and the internal diatomaceous earth moisture barrier does not require cleaning; simply allow it to dry while remaining breathable.

Not at this time. We will consider installing one depending on future market needs.

Currently, all products are shipped directly from Taiwan, but in the future we are considering using a warehouse in Japan depending on the number of orders.

Yes, as our business expands, we are considering establishing a local subsidiary or base in Japan .

You can contact us via LINE or our contact form.

• Email: support@bedroomlab.jp
  
• Phone number: +886-2-2600-2098

The cover is removable and washable, and the internal diatomaceous earth moisture barrier does not require cleaning; simply allow it to dry while remaining breathable.